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Both equally me and my co-founder have years of tech-support track record. And i am so proud of the perform we've finished on our newest Variation.
The Jitterbit logo beside the Harmony Portal menu is existing on just about every web site and clicking it returns you towards the Harmony landing web site.
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After The problem is solved it may be even further published to the assistance desk Information Foundation, leaving a record of handy facts for upcoming shoppers.
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Ideas Discussion board in which end users can advise new capabilities in your solution, "vote" for function-requests and leave their responses
Categorizing and Tagging tickets - assign tickets to various categories and assign default agents to classes.
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Our Experiences allow it to be easy to regulate your IT-crew efficiency. Jitbit has a list of created-in reviews that will give you the Perception you'll want to acquire and boost your customer service. As well as "custom made report" Instrument that permits you to speedily Develop your personal studies.
Our effective, designed-in "if this, do this" module assists you automate a heap of monotonous jobs and send out SLA alerts. Help you save time for all those consumer queries that need a private touch. iOS & Android
You can find nothing pretty as enjoyable as pinpointing a dangerous performance problem and squashing it like a bug. That's just what we did not too long ago at Jitbit, and we're quite excited about it.
A consumer creates a ticket using the self-company portal, the Are living-chat widget on your website or by sending an e mail into a aid mailbox.