Other than, to Call our workforce, you could subscribe on the Telegram channel and chat with other gamers and assist professionals.
Picture acquiring a normal "How can I reset my password?" ticket. In lieu of typing out a reply, our program whips up an correct remedy utilizing your Expertise Base. A neat way to handle the standard suspects!
No matter if you're a tech assistance "agent", an "administrator" or simply a "supervisor", the grid effortlessly adjusts towards your present requirements. This is the screen you might be gonna be taking a look at for the most part of your respective workday, so we have literally put in yrs sharpening it.
You are able to entry Harmony Portal cloud apps with the latest variations of these supported browsers:
Welcome into a walkthrough of Jitbit Helpdesk's most up-to-date AI characteristics! Our new suite of tools is right here to amp up your assist match, earning interactions smoother and more efficient. Dive in to find out what is new And exactly how it can give you the results you want in authentic-entire world situations.
Asset administration - observe your assets, assign assets in your users and tickets, monitor incident history and immediately discover the asset proprietor
Total listing of options See the end-consumer guide along with the set up docs for admins Helpdesk characteristics
Automated e-mail/firm assignment - the application will detect customers emailing you in the jitabet app identical non-no cost domain title and assign them to the same organization (optional)
The downloading process normally can take around three minutes. Here is a short guide for putting in the application:
Guidance tickets are being assigned to "types" - that's the key aspect to assist you Arrange issues up somewhat. You could classify tickets into classes manually, make shoppers opt for a class throughout the ticket creation or do that mechanically by way of Automation Policies (see down below) and e-mail engine configurations.
The ticket checklist updates in genuine-time. You do not at any time must refresh the site - the information is usually up to date, exhibiting effortless popups as new tickets get there.
For developers and prospects who want all the more extensibility we offer a very well-documented API you can use to incorporate personalized functions.
Open AI isn't going to keep any information on their servers (or so that they assert). Almost nothing which can affiliate a KB report with your organization title or or other "identifiable" info, Unless of course you actually have this data from the KB post text.
Automation/macros motor - Arrange intricate workflows employing our effortless "if this - try this" engine. Here is an instance set off-action: "In case the ticket turns into overdue send out an HTTP-ask for to an exterior URL"